Terms of Sale for Nutrical Solution Ltd.

Updated: January 2025

Company Address: Unit 02, Level 7, 10 Building Village Gate, Centre Financial International Dubai

License Number: CL6526

Payment and Fees

A fee applies to all paid plans (monthly or annual). Users must select a plan upon signing up. Fees are charged in advance and are non-refundable. Nutrical Solution Ltd. reserves the right to modify fees with one month’s notice, but changes will apply only to the next billing cycle. Plans will automatically renew unless canceled one month prior to the renewal date. If canceled mid-term, users may access services until the end of the term, but no refunds will be issued. Users are responsible for retrieving their data before cancellation, as access may be lost. Nutrical Solution Ltd. is not responsible for any chargeback fees incurred

Account Suspension and Cancellation

Accounts may be suspended or canceled for violating these terms. Disputed payments (chargebacks) may result in account suspension until resolved.

Nutrical Solution Ltd. reserves the right to terminate an account if the user fails to comply with payment obligations or violates any of the terms stated herein.

Modification of Terms and Fees

Nutrical Solution Ltd. reserves the right to modify these terms and policies. Users will be notified via email or website announcements of any updates. Continued use of services after updates signifies acceptance of the new terms.

If any modification is unacceptable to the user, they must stop using the service and cancel their account.

Refunds

All payments made pursuant to this agreement are non-refundable. Nutrical Solution Ltd. will not provide partial refunds, prorated credits, or compensation for unused services.

Examples for non-refundable actions:

• Unused subscriptions
• Change of mind
• Accidental purchases
• Lack of expertise in using the software
• Requests for goodwill
• Early contract cancellations, except as required by law

Prohibited Activities

Users are prohibited from engaging in the following activities:

• Commercial activities, advertising, or sharing commercial links
• Distributing viruses or harmful files
• Sharing others’ personal information without consent
• Engaging in fraudulent or unlawful activities, or using the services for illegal purposes.

Attempting to gain unauthorized access to the service or interfere with its proper functioning Reselling, sublicensing, or distributing the system or its services to third parties without authorization.

Suspension or Termination for Default Payment

Default payment may lead to the suspension or termination of services. Customers must ensure that payment details are up-to-date to avoid any disruption of services. If payment is overdue, Nutrical Solution Ltd. reserves the right to suspend or terminate access to the services without prior notice until the payment is made.

Data and Account Responsibility

Users are responsible for maintaining the confidentiality of their account credentials and ensuring that only authorized individuals access their account. Users must retrieve their data before cancellation, as access may be lost. Nutrical Solution Ltd. is not liable for any loss of data after account cancellation. Nutrical Solution Ltd. is not responsible for any data loss or damage resulting from your failure to back up your data or your improper use of the services.

Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), Dubai, UAE. Any disputes arising out of or in connection with these Terms of Sale will be subject to the exclusive jurisdiction of the courts of DIFC.

Force Majeure

Nutrical Solution Ltd. shall not be held liable for any delay or failure in the performance of its obligations due to events beyond its reasonable control, including, but not limited to, acts of God, governmental actions, war, disruptions in service due to internet or technical issues, or other unforeseen circumstances.

Data Protection

Nutrical Solution Ltd. is committed to protecting user data in compliance with applicable data protection laws. Users’ personal data will only be used in accordance with Nutrical Solution Ltd.’s Privacy Policy. By accepting these Terms of Sale, users consent to the processing of their data.

Privacy Policy

If you have concerns regarding the handling of your personal data, please contact us via the details provided in the Privacy Policy.

Severability

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the intent of the original provision.

Indemnification

You agree to indemnify, defend, and hold harmless Nutrical Solution Ltd., its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms of Sale
• Any third-party claims arising from your use of the Service
• Any violation of applicable laws or regulations by you

Intellectual Property Rights

You acknowledge that, except as expressly provided in this agreement, all intellectual property rights in the software, content, and documentation provided by Nutrical Solution Ltd. remain the property of Nutrical Solution Ltd. and its licensors. You are granted a limited, non-transferable, and non-exclusive license to use the software solely for your business or educational purposes as outlined in these Terms of Sale.

Dispute Resolution

Any disputes arising under this agreement that cannot be resolved informally will be submitted to binding arbitration in accordance with the rules of [insert arbitration body, e.g., Dubai International Arbitration Centre]. The decision of the arbitrator(s) will be final and binding.

No Waiver

No failure or delay by either party in exercising any right, power, or privilege under this agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof.

Entire Agreement

These Terms of Sale, along with any other agreements referenced herein, constitute the entire understanding between you and Nutrical Solution Ltd., superseding all prior discussions, agreements, or understandings, whether written or oral.

Termination

Nutrical Solution Ltd. reserves the right to terminate your access to the Service at any time, with or without cause, including but not limited to failure to pay fees or breach of these Terms. Upon termination, you must immediately cease using the Service and delete any copies of the software or documentation in your possession.

Automatic Renewal and Termination of Renewal

At the conclusion of the subscription term, the subscription will automatically renew for an additional twelve (12) month term unless the user provides written notice of intent not to renew ("Non-Renewal Notice") no less than thirty (30) calendar days prior to the renewal date.

Mid-term cancellation is not permitted. Termination of services will not entitle the user to a refund or early termination of the subscription term. Deactivation of auto-renewal will not suspend or terminate access to the service during the current Subscription Term.

Non-renewal notices must be submitted via email to [info@nutrical.co]. Failure to provide timely notice will result in automatic renewal and issuance of a binding invoice for the subsequent subscription term.

An invoice will be generated and issued to the user 30 days prior to the renewal date. Said invoice will be deemed due and payable in accordance with Nutrical Solution Ltd.’s standard payment terms. All invoices issued upon renewal are binding and non-cancellable.

Data Deletion and Retention

• Voluntary deletion by user
  • Upon the user’s deletion of data from their Nutrical Solution Ltd.’s account, such data will be immediately rendered inaccessible to the user. A temporary backup copy will be maintained for a period of thirty (30) calendar days ("Grace Period") from the date of deletion.
• Data recovery during grace period
  • During the grace period, the user may submit a written request to restore deleted data. All such requests must be made via email to [info@nutrical.co].
  • Restoration is subject to a data recovery fee, the amount of which will be determined by Nutrical Solution Ltd.’s technical team based on the volume and complexity of the data. Upon issuance of an invoice, the user will remit full payment in advance before restoration will proceed.
  • Nutrical Solution Ltd. makes no guarantees regarding full or partial data recovery.
• Permanent Deletion
  • Upon expiration of the grace period, all deleted data will be permanently and irreversibly removed from Nutrical Solution Ltd.’s systems. Recovery is impossible after this point.
• Support and Inquiries
  • For questions regarding subscription status, billing, renewals, cancellations, or data recovery, the user may contact Nutrical Solution Ltd’s support team via email at [info@nutrical.co].
  • Nutrical Solution Ltd agrees to provide reasonable support and guidance in connection with the provisions of this policy.

This Term of Sale was last updated in April 2025.